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Most dealerships don’t have a training problem, they have a leadership problem. This post breaks down why high-energy trainers and “flavor of the month” fixes rarely stick, and why customers and employees only trust what leaders actually model, inspect, and repeat. When managers define non-negotiables, coach the process, and protect it on the busiest Saturdays, training finally works and the store becomes consistent, profitable, and easier to run.

When Aristotle said that every action aims at some good, he was describing a principle that remains true in modern life. Every person,...

I've written about accountability before, but today, we see it playing out on a national level. Government officials are being held...

Step into any dealership, and you'll see rows of shiny inventory, polished floors, and digital screens touting the latest incentives. But...